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UK IT Service Desk Administrator (Kingswinford)


Kingswinford, UK


Information Technology


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Job Description

Our Global ITS Group is expanding and currently looking for a new member in IT Service and Support. You get positive energy out of successfully supporting our end users, so they can focus on delivering added value to our customers.

What will you be doing?

You provide technical break/fix support on-site and remote, to our global colleagues with a primary focus on EMEA region. No day is the same in the dynamic environment of Intralox. Together with other ITS colleagues you are mainly responsible for handling different incoming tickets, such as troubleshooting hard- and software issues to deep dive into finding the right solution, and fulfillment of requests. The satisfaction and praise you get when you successfully support our end users, make you feel excited about your job. Furthermore, you are responsible for identifying opportunities for continuous improvement and other relevant IT administrative tasks.

What’s in it for you?

  • You get the opportunity to boost your international experience.
  • Be part of an inspiring work environment grounded in ideas, teamwork, and effort.
  • Ability to invest in your own development.


  • Application of systems analysis techniques and procedures to ensure maximum uptime and efficiency for our broad and diverse end-user base.
  • Investigation, documentation, and resolution of break/fix issues, including (but not limited to) applications, OS, network, and hardware.
  • Maintaining effective communication between business users and other global IT members throughout the course of incident and request fulfillment.
  • Providing project support, including (but not limited to) testing, documentation, and implementation of IT solutions.
  • Maintaining regional vendor relationships.


  • Undergraduate degree in Computer Science or at least 2-3 years of work experience in the same role.
  • Experience with Windows operating systems
  • Ability to multi-task and prioritize assigned work according to business needs and priorities.
  • Flexibility with work schedule and ability to work evenings and weekends in case of need.
  • Self-managed; ability to work well alone and in a global team environment. 
  • Strong analytical and technical skills: ability to perform root cause analysis. 
  • Excellent written and verbal skills  
  • In possession of a valid driver's license
  • Must have Right to Work in UK