Skip to content


Technical Training and Documentation Manager


New Orleans, LA, Baltimore/Washington D.C.


Customer Service & Technical Support


Apply now
We are seeking an experienced change agent with a sharp business mind and a proven ability to plan, implement and scale programs. Working with multiple stakeholders in a fast-paced environment, you will lead the strategy and development of training and documentation to help our customers’ employees build and apply the competence and confidence to operate, maintain, and troubleshoot our sortation systems. This role can be based in our New Orleans, LA or Hanover, MD office.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.   

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. 

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.  We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.


  • Define the strategy and implementation of customer-facing technical training and documentation, aligned with the company's goals and in collaboration with other stakeholders. 
  • Manage the development, delivery, and maintenance of customer-facing technical training and documentation, including planning, workflow, internal and external stakeholder management, and vendor relationships.
  • Drive the development of continuous improvement and best practices, standards, processes, and governance structures that improve productivity of the department.
  • Define, analyze, and report on program success metrics. Provide recommendations on improving the effectiveness for enhanced business impact, scalability, and relevance. 
  • Partner with various people across the business to plan, coordinate and implement new programs, services, and projects.
  • Manage and mentor a team of high-performance Technical Writers, Instructional Designers, Trainers and Project Managers so they can work at their best every day.
  • Cultivate internal and external relationships based on trust and respect and win/win value creation.


  • University degree in technical communications, education or a related field
  • 7+ years experience in learning and development and/or technical documentation, ideally in an industrial environment. Familiarity with mechanical and electrical engineering design concepts and practices is a plus. 
  • Demonstrated ability to set strategic direction, manage projects and teams, and influence stakeholders.
  • Critical thinker who naturally sees opportunities to develop and optimize processes, finding ways to simplify, standardize and automate.
  • Track record of working collaboratively, quickly forming a network of relationships, setting and achieving high standards, taking calculated risks, and learning from mistakes. 
  • Introspective, superb communication skills, eager to grow and achieve excellent results
  • Thrives in a fast-paced environment with high levels of ambiguity and change

Preferred Skills:

  • Knowledge of agile methods, structured authoring and content management is a plus.