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Technical Support Specialist - Latin America

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Location
Indaiatuba, Brazil
Job Category
Customer Service & Technical Support
Division
Intralox
Job Description (General Summary)
Intralox, L.L.C. is seeking a Technical Support Specialist (TSG) to join our growing team in Latin America. Based in Indaiatuba, Brazil, as a technical resource, your role will be to connect with our customers to fortify and expand our partnerships by helping them to evaluate and provide recommendations to make the best use of Intralox products. With exceptional presentation skills and strong technical knowledge, you will play a role in educating our partners on Intralox products patented technology.

Intralox is the world leader of award-winning, comprehensive conveyance solutions for over the past 50 years. Intralox invented modular plastic conveyor belting and continues to push past the traditional boundaries with an average of 18 new US patents a year. We are a global, vibrant, forward-thinking company that recognizes our people are our greatest asset. Intralox people are self-motivated, solution-generating and enthusiastic professionals. We care about what we do for our customers and how we treat one another. Our culture is an inclusive one that encourages career advancement and personal improvement.
Job Responsibilities and Requirements
Responsibilities:
  • Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing.
  • Make industry specific product recommendations.
  • Remote troubleshooting and correction of any problem. Installations or applications.
  • Technical evaluations of conveying systems.
  • Analyze conveyor design and make recommendations.
  • Run engineering analysis using proprietary software.
  • Provide technical training.
  • Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
  • Build and expand customer relationships and help ensure replacement and increased business.
Requirements
  • Bachelor’s degree in Mechanical or Industrial.
  • Relevant experience in industrial sales/support or industrial equipment specification.
  • Ability to travel for training purposes, mostly predictable and scheduled.
  • Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts.
  • Excellent verbal and written communication skills.
  • A passion for learning and growth along with the willingness and ability to be self-managed and the acceptance of personal responsibility for results.
  • Computer proficiency with demonstrated experience in MS Office (Excel & PowerPoint), and CAD (2D and 3D).
  • Fluent in English, Portuguese and Spanish.

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