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Intralox®

Technical Support Engineer - Spanish Speaking

Location:

New Orleans, LA

Category

Engineering

Division

Intralox

Hours

Days
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Intralox L.L.C has a position available as a Technical Support Engineer with the Technical Support Group and is looking for individuals who have strong mechanical/technical aptitude and can provide world class Customer Service and support to Intralox Customers for our Latin America Market. 

 

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.   


Our global workforce of over 3,000 employees in 20+ countries consists of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 50 years. 


Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea, regardless of its origin. We use trust as the foundation to how we work, believing that self-managed people are our greatest asset.


Responsibilities: 

  • Provide technical assistance to Customer Service, Account Managers and Customers remotely by phone, written correspondence and/or via web-conferencing. 
  • Make industry specific product recommendations. 
  • Remote troubleshooting and correction of any problem installations or applications. 
  • Technical evaluations of conveying systems. 
  • Analyze conveyor design and make recommendations 
  • Run Engineering analysis using proprietary software. 
  • Provide technical training 
  • Utilize telephone sales and support skills to create interest and offer value-added products and services to customers. 
  • Build and expand customer relationships and help ensure replacement and increased business. 
  • Moderate travel for training purposes 


Requirements: 

  • BS degree in Mechanical or Industrial Engineering 
  • Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts 
  • Excellent verbal and written communication skills. 
  • Computer proficiency with demonstrated experience in MS Office (Excel & PowerPoint), and CAD; experience with developing programs and writing code a plus 
  • Fluent in English and Spanish (written and verbal) 

EOE/M/F/Vet/Disabled

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