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Technical Support Engineer China & Southeast Asia


Shanghai, China






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Could you be our new Technical Support Engineer for our conveyance technology covering China and Southeast Asia? Intralox, the world leader in conveying belting solutions, has a position available based out of our Shanghai Commercial Office. As a member of the Technical Support Group (TSG), you will provide first-line, remote technical support both to customers and to the company's customer service and sales departments. You will be able to work in a broad range of industries providing technical support and finding solutions to technically challenging problems. You will be part of a growing and engaged Asia-pacific team that takes pride in their work. We offer an attractive compensation package, thorough training, and a work environment where people feel they contribute directly to the company's success. Our culture is grounded in ideas, team-work and effort. 

What will you do?

  • Make industry-specific product recommendations
  • Technical evaluations of conveyor systems
  • Remote troubleshooting and resolution
  • Create and present technical presentations via webcast or other remote technology
  • Analyze conveyor design and make recommendations for improvement
  • Provide technical training for other employees
  • Research & locate technical data
  • Create Bill of Materials for projects
Who are you?
  • Native Mandarin Chinese and fluent English
  • College or University (technical) degree. Mechanical Engineering preferred
  • 2+ years experience in an industrial sales/support or industrial equipment specification role
  • Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts
  • Strong logical thinking and problem-solving skills
  • Strong communication and interpersonal skills
  • Computer proficient with MS Office Applications & Auto CAD
  • Ability to manage multiple projects/issues at one time 
  • Service-minded, team-player, self-managed mentality with a sense of ownership
  • Travel is required when necessary