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Intralox®

Technical Support Engineer - China & Southeast Asia

Location:

Shanghai, China

Category

Engineering

Division

Intralox

Hours

Days
Apply now
Could you be our new Technical Support Engineer for our conveyance technology covering China and Southeast Asia? Intralox, the world leader in conveying belting solutions, has a position available based out of our Shanghai Commercial Office. As a member of the Technical Support Group (TSG), you will provide first-line, remote technical support both to customers and to the company's customer service and sales departments. You will be able to work in a broad range of industries providing technical support and finding solutions to technically challenging problems. You will be part of a growing and engaged Asia-pacific team that takes pride in their work. We offer an attractive compensation package, thorough training, and a work environment where people feel they contribute directly to the company's success. Our culture is grounded in ideas, team-work and effort. 

Get a sense of reward and achievement by solving customer's problems, challenging issues. 

What will you do?

  • Effective remote troubleshooting and resolution of Intralox belting and equipment. 
  • Make industry-specific product recommendations.
  • Technical evaluations of conveyor systems.
  • Analyze conveyor design and make recommendations for improvement
  • Create Bill of Materials for projects.
  • Research & locate technical documentations.
  • Create presentation and facilitate external technical training to customers via remote technologies. 
  • Provide technical training for other employees.
Who are you?
  • A minimum of 5-8 years in a field service role involving mechanical equipment installation, commissioning, and troubleshooting who wants to slow down and not travel. 
  • Service-oriented mentally with a strong sense of ownership, team-player. 
  • College or University degree in mechanical engineering. 
  • Strong mechanical aptitude, logical thinker, hands-on problem solver. 
  • Ability to communicate at all levels from plant labors to senior engineers. 
  • Computer skills: MS Office Applications & Auto CAD (2D) & 3D modeling software. 
  • Ability to adapt to a fast-paced work environment. 
  • Native Chinese, good English. 

EOE/M/F/Vet/Disabled

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