Technical Support Engineer - China & Southeast Asia
Could you be our new Technical Support Engineer for our conveyance technology covering China and Southeast Asia? Intralox, the world leader in conveying belting solutions, has a position available based out of our Shanghai Commercial Office. As a member of the Technical Support Group (TSG), you will provide first-line, remote technical support both to customers and to the company's customer service and sales departments. You will be able to work in a broad range of industries providing technical support and finding solutions to technically challenging problems. You will be part of a growing and engaged Asia-pacific team that takes pride in their work. We offer an attractive compensation package, thorough training, and a work environment where people feel they contribute directly to the company's success. Our culture is grounded in ideas, team-work and effort.
Get a sense of reward and achievement by solving customer's problems, challenging issues.
What will you do?
- Effective remote troubleshooting and resolution of Intralox belting and equipment.
- Make industry-specific product recommendations.
- Technical evaluations of conveyor systems.
- Analyze conveyor design and make recommendations for improvement
- Create Bill of Materials for projects.
- Research & locate technical documentations.
- Create presentation and facilitate external technical training to customers via remote technologies.
- Provide technical training for other employees.
Who are you?
- A minimum of 5-8 years in a field service role involving mechanical equipment installation, commissioning, and troubleshooting who wants to slow down and not travel.
- Service-oriented mentally with a strong sense of ownership, team-player.
- College or University degree in mechanical engineering.
- Strong mechanical aptitude, logical thinker, hands-on problem solver.
- Ability to communicate at all levels from plant labors to senior engineers.
- Computer skills: MS Office Applications & Auto CAD (2D) & 3D modeling software.
- Ability to adapt to a fast-paced work environment.
- Native Chinese, good English.
EOE/M/F/Vet/Disabled
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