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Technical Support Engineer - China & Southeast Asia


Shanghai, China






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Could you be our new Technical Support Engineer for our conveyance technology covering China and Southeast Asia? Intralox, the world leader in conveying belting solutions, has a position available based out of our Shanghai Commercial Office. As a member of the Technical Support Group (TSG), you will provide first-line, remote technical support both to customers and to the company's customer service and sales departments. You will be able to work in a broad range of industries providing technical support and finding solutions to technically challenging problems. You will be part of a growing and engaged Asia-pacific team that takes pride in their work. We offer an attractive compensation package, thorough training, and a work environment where people feel they contribute directly to the company's success. Our culture is grounded in ideas, team-work and effort. 

Get a sense of reward and achievement by solving customer's problems, challenging issues. 

What will you do?

  • Effective remote troubleshooting and resolution of Intralox belting and equipment. 
  • Make industry-specific product recommendations.
  • Technical evaluations of conveyor systems.
  • Analyze conveyor design and make recommendations for improvement
  • Create Bill of Materials for projects.
  • Research & locate technical documentations.
  • Create presentation and facilitate external technical training to customers via remote technologies. 
  • Provide technical training for other employees.
Who are you?
  • A minimum of 5-8 years in a field service role involving mechanical equipment installation, commissioning, and troubleshooting who wants to slow down and not travel. 
  • Service-oriented mentally with a strong sense of ownership, team-player. 
  • College or University degree in mechanical engineering. 
  • Strong mechanical aptitude, logical thinker, hands-on problem solver. 
  • Ability to communicate at all levels from plant labors to senior engineers. 
  • Computer skills: MS Office Applications & Auto CAD (2D) & 3D modeling software. 
  • Ability to adapt to a fast-paced work environment. 
  • Native Chinese, good English.