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Intralox®

Technical Support Engineer China & Southeast Asia

Location:

Shanghai, China

Category

Engineering

Division

Intralox

Hours

Days
Apply now
Could you be our new Technical Support Engineer for our conveyance technology covering China and Southeast Asia? Intralox, the world leader in conveying belting solutions, has a position available based out of our Shanghai Commercial Office. As a member of the Technical Support Group (TSG), you will provide first-line, remote technical support both to customers and to the company's customer service and sales departments. You will be able to work in a broad range of industries providing technical support and finding solutions to technically challenging problems. You will be part of a growing and engaged Asia-pacific team that takes pride in their work. We offer an attractive compensation package, thorough training, and a work environment where people feel they contribute directly to the company's success. Our culture is grounded in ideas, team-work and effort. 

What will you do?

  • Make industry-specific product recommendations
  • Technical evaluations of conveyor systems
  • Remote troubleshooting and resolution
  • Create and present technical presentations via webcast or other remote technology
  • Analyze conveyor design and make recommendations for improvement
  • Provide technical training for other employees
  • Research & locate technical data
  • Create Bill of Materials for projects
Who are you?
  • Native Mandarin Chinese and fluent English
  • College or University (technical) degree. Mechanical Engineering preferred
  • 2+ years experience in an industrial sales/support or industrial equipment specification role
  • Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts
  • Strong logical thinking and problem-solving skills
  • Strong communication and interpersonal skills
  • Computer proficient with MS Office Applications & Auto CAD
  • Ability to manage multiple projects/issues at one time 
  • Service-minded, team-player, self-managed mentality with a sense of ownership


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