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Intralox®

Service Coordinator - Life Cycle Services Department

Location:

Amsterdam, The Netherlands, Wehl, The Netherlands, The Netherlands

Category

Customer Service & Technical Support, Manufacturing & Production

Division

Intralox
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In this role, you will plan and coordinate Intralox remote and onsite services. You are the link between the customer and our field service technicians and trainers. You will be based either out of our Amsterdam or Wehl (GLD) facilities.


What will you do? 
  • Assess the customer’s service needs and determine the next steps with the right service executor
  • Coordinate service jobs for various Intralox products across the EMEA region
    • Ensure a timely service execution, remote and/or onsite
    • Provide administrative assistance, like plant entry documentation. technical files and trip reports
    • Coordinate shipment of tools and/or spares to and from customer facilities as required
    • Connect the dots between the customer and the Intralox service organization so that all know what, who, when, and how. Ensure there are no gaps in services 
    • Maintain a database of customer communication (needs & agreements), available tools, and resources
  • Maintain good relationships with customers, service technicians, and external service partners. 
Who are you? 
  • Detail-oriented and able to work with deadlines and under time pressure.
  • Experience in Project Management in a customer contact environment.
  • Fluency (spoken and written) in English, German and/or French.
  • Commercial and technical affinity – ability and experience to communicate effectively and directly with customers.
  • Good questioning skills to understand customer needs and requirements.
What will you get in return? 
  • An opportunity to boost your international experience and develop your potential.
  • A team that invests in each others’ success and takes pride in their work.
  • An inspiring working environment grounded in ideas, teamwork, and effort.
  • A premium leading brand name with consistent financial results.
  • A performance-based profit-sharing program.
  • Excellent secondary benefits, such as home to work travel allowance, pension, generous contribution to health and life insurance.
EOE/M/F/Vet/Disabled

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