Service+ Coordinator - LMH - Jobs Intralox

Location

New Orleans, LA, Baltimore/Washington D.C.

Job Category

Customer Service & Technical Support

Division

Intralox

Shift/Work Hours (Recruiter Purposes Only)

Days

Job Description (General Summary)

Intralox L.L.C., is currently seeking a SERVICE+ Coordinator for LMH (Logistic Material Handling) accounts. This role is to manage the schedules of the SERVICE+ Field Technicians and ensure seamless communication with customers before and after the visit. The SERVICE+ Coordinator aims to facilitate smooth interactions between customers and technicians, ensuring all teams are informed and achieving efficient turnaround times for customer satisfaction. We are looking for someone who has strong project management and coordination skills who is self-managed and organized. This role is required to be on site/hybrid at either our New Orleans or Baltimore location - this is not a remote opportunity.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers.

Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.

Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Intralox’s benefit program is a major part of an employee’s total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits.

The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations.

The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans.

Salary Range: $39,300 to $90,750

Job Responsibilities and Requirements

Responsibilities:

Collaborate with Commercial, Technical, Customer Service and Service+ Technician to ensure clarity of site needs and provide the best possible service.
Monitor Microsoft Dynamics for any site activity prior to technician visits.
Gather and document site requests and activities, providing feedback to relevant teams.
Assist Service+ Technicians with scheduling site visits and sending reminders.
Maintain regular contact with technicians through phone and email to ensure smooth communication and service delivery.
Support continuous improvement in service processes and customer satisfaction.
Collect and analyze data related to site visits, technician performance, and customer interactions
Use insights to identify areas for improvement, optimize scheduling, and enhance overall service quality
Collaborate with relevant teams to implement data-driven recommendations

Requirements:

Bachelor's Degree is desired
Strong project management and coordination skills which includes planning, scheduling, dispatching, and communicating
Proficient with Oracle & Microsoft software (Order Management, Dynamics Field Service, Teams)
Computer proficiency with demonstrated experience in MS Office (Word & PowerPoint)
Ability to work with cross-functional teams
Excellent verbal and written communication skills
Customer service-oriented personality and approach

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

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