Intralox L.L.C., is currently seeking an LMH Service+ Coordinator to work hand-in-hand with the technician to ensure exceptional service delivery during site visits. We are looking for someone who has strong project management and coordination skills who is self-managed and organized. This position will sit out of our New Orleans or Baltimore location.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.

Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions. 

Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.. 

Responsibilities:

• Collaborate with Commercial, Technical, Customer Service and Service+ Technician to ensure clarity of site needs and provide the best possible service.
• Monitor SalesForce and Microsoft Dynamics for any site activity prior to technician visits.
• Gather and document site requests and activities, providing feedback to relevant teams.
• Assist Service+ Technicians with scheduling site visits and sending reminders.
• Maintain regular contact with technicians through phone and email to ensure smooth communication and service delivery.
• Support continuous improvement in service processes and customer satisfaction.
• Collect and analyze data related to site visits, technician performance, and customer interactions
• Use insights to identify areas for improvement, optimize scheduling, and enhance overall service quality
• Collaborate with relevant teams to implement data-driven recommendations