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Intralox®

Regional Field Service Technician - Midwest

Location:

US - Midwest Region

Category

Customer Service & Technical Support, Engineering

Division

Intralox
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Intralox has positions available for Regional Field Service Technician in the Midwest. Each position requires a strong background in mechanical technologies to provide technical service and support to sales teams for polymer and low-tension belting technology in conveyor applications. The regional field service technician will be an integrated commercial team member building deep context and relationships with dedicated plants. You will be proactively identifying opportunities, training customers at the site as well as timely response to customer issues. As a technical resource, your role will be to support proactive connections with our customers to fortify and expand our partnerships by highlighting the value our transformative technology brings as well as reactive support when needed.  

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.   

 

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. 

 

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.  We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset. 

Responsibilities 
  • Varied technical roles to support and promote low-tension and polymer conveyor belt applications 
  • Effective communication and relationship building with our customers 
  • Support, coordinate and perform belt installations in customer facilities 
  • Field troubleshooting and correction of problem installations or applications 
  • Find solutions on-the-fly and determine/communicate opportunities 
  • Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and especially in person at customer facilities 
  • Conveyor inspection to gather detailed technical information on opportunities for improvement 
  • Belt and conveyor recommendations communicated verbally and in written reports 
  • Arrange and execute efficient travel on short notice, including nights and weekends 
  • Occasionally perform belt performance program calculations 
  • Service emphasis upon Food customers in a particular geographic region in North America 
  • Periodic air travel required, reasonable access to regional airport  
  • Relentless self-evaluation, continuous improvement, and striving for improved customer touches 


Requirements 
  • High school diploma or equivalent; further education is a plus 
  • At least two years manufacturing, mechanical or agricultural experience 
  • Strong mechanical background, ideally with experience in processing or conveying equipment 
  • Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision  
  • Customer service oriented personality and approach 
  • Excellent English verbal and written communication skills 
  • Computer proficiency, including demonstrated experience with Microsoft products.
  • Preferred OSHA safety training certification 
  • Able to independently drive a service van to appointments, lodgings, etc. 
  • Desire to travel regionally to North American customer locations, 50%+. Most travel will be within driving distance of your home location. 
  • Ability to occasionally lift up to 75 pounds 
EOE/M/F/Vet/Disabled

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