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Intralox®

Project Manager - Digital Solutions

Location:

New Orleans, LA

Category

Customer Service & Technical Support, Information Technology

Division

Intralox

Hours

Days
Apply now

Intralox, L.L.C., a division of Laitram, L.L.C., and a global provider of conveyance solutions and services, has an opening for a Project Manager within the Digital Solutions team.  The Digital Solution (DS) team is leading Intralox’s implementation and evolution of our enterprise business applications and new digital solutions. DS is more than just an IT department – we are business domain experts, software developers, and operational support resources that use technology to bring more value to customers and Intralox. 

This role will report directly to the Chief Digital Officer for Intralox and work amongst a diverse team of software developers, electrical engineers and mechanical engineers.  The individual in this role will navigate a broad range of technically complex projects for different departments and cross functional owners.  They will be pivotal to introducing various projects related to new customer experience solutions with a focus on our customer service contact center technologies, our company website and net new systems pivotal to customer services.


Responsibilities

  • Develop and implement programs focused on improving customer experience, with a concentration in Customer Experience platforms. This can involve a series of systems and various technologies that will relate to customer relationship management,  field service, website, and contact center technologies (eg Cisco Unified Contact Center Enterprise, Upstreamworks, Cisco Unified Intelligence Center, and Verint WFM).
  • Participate in a cross-functional team centered at improving the customer experience.  This team will create and manage the long term roadmaps for technologies related to customer experience and the interconnectivity between the functional areas.
  • Manage multiple, interdependent business-sponsored IT projects and programs that span multiple business units globally, including network infrastructure to support VoIP technology to ensure reliability of critical phone services. 
  • Work with partners and vendors on system life cycle management.  Create programs to eliminate obsolete systems by defining the technology roadmaps for emerging collaboration technologies. Integrate net new functionality and version upgrades into the technology roadmaps. 
  • Responsible for developing training and communication plans for each initiate that aligns with business need to achieve highest end user adoption. 
  • Track program milestones and remove barriers and that impact project execution. Report results to executive teams. 
  • Participate in the commercialization of new solutions with commercial leaders in the company, identifying how to take products to market by testing, learning, refining and launching cross-company

Requirements

  • Bachelor’s degree in Science or Business field of study with a strong combination of education and experience.
  • Experience working in a diverse, multi-disciplinary team environment
  • Minimum 7+ years project management experience
  • Experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data mapping
  • Strong business and technical communication skills
  • Complete comfort solving highly complex and open ended technical problems, especially where the solutions and platforms are completely new to a market  
EOE/M/F/Vet/Disabled

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