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Intralox®

Operational Account Representative

Location:

New Orleans, LA

Category

Customer Service & Technical Support

Division

Intralox

Hours

Days
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Intralox, L.L.C. has an opening for an inside Operational Customer Service Representative on an industry specific team. As a member of this team, the qualified individual will be responsible for providing exceptional, accurate service to customers while managing a substantial volume of requests and inquiries electronically. Some phone work is required as well.

For more information about Intralox and the great benefits that we offer, visit our careers website..

Responsibilities:

  • Work in conjunction with team members to add value to customers
  • Manage a large volume of transactional work.
  • Accurately service customer requests received electronically and through customer portals.
  • Reply to customer requests via email and phone.
  • Prioritize customer requests for expedites and standard orders.
  • Manage customer returns and complaints.
  • Maintain up-to-date account and customer contact information.

Requirements:

  • High School degree required
  • Strong organizational and time management skills
  • High attention to detail and accuracy in all work
  • Excellent verbal and written communication skills
  • Proficiency in using Microsoft Office Suite
  • Strong team player - self-manged and proactive
  • Good judgement and decision making skills
  • Process- and procedure-driven
  • Ability to work rotating shifts: 7:00 a.m. - 4:00 p.m.; 7:30 a.m. - 4:30 p.m.; 8:00 a.m. - 5:00 p.m.; and 9:00 a.m. - 6:00 p.m.
  • Ability to type a minimum of 35 words per minute
  • Ability to work the occasional weekend for training and development

Desired Qualifications:

  • Background in purchasing with experience in sourcing from multiple suppliers is a plus.
  • Prior customer service experience
  • Some college preferred
  • Familiarity with ERP systems (Oracle) a plus
EOE/M/F/Vet/Disabled

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