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Intralox®

Operational Account Representative - Spanish Speaker

Location:

New Orleans, LA

Category

Customer Service & Technical Support

Division

Intralox

Hours

Days
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Intralox, L.L.C. has an opening for an inside Operational Customer Service Representative for Latin & South America on the Industrial business unit. As a member of the team, the qualified individual will be responsible for providing exceptional, accurate service to customers while managing a substantial volume of requests and inquiries electronically. Some phone work is required as well.

For more information about Intralox and the great benefits that we offer, click here.

Responsibilities

  • Work in conjunction with team members to add value to customers
  • Manage a large volume of transactional work.
  • Accurately service customer requests received electronically and through customer portals.
  • Reply to customer requests via email and phone.
  • Prioritize customer requests for expedites and standard orders.
  • Manage customer returns and complaints.
  • Maintain up-to-date account and customer contact information.

Requirements

  • Native fluency in Spanish
  • High School degree required
  • Strong organizational and time management skills
  • High attention to detail and accuracy in all work
  • Excellent verbal and written communication skills
  • Proficiency in using Microsoft Office Suite
  • Strong team player - self-manged and proactive
  • Good judgement and decision making skills
  • Process- and procedure-driven
  • Ability to work rotating shifts: 7:00 a.m. - 4:00 p.m.; 7:30 a.m. - 4:30 p.m.; 8:00 a.m. - 5:00 p.m.; and 9:00 a.m. - 6:00 p.m.
  • Ability to type a minimum of 35 words per minute
  • Ability to work the occasional weekend for training and development

Desired Qualifications

  • Prior customer service experience
  • Some college preferred
  • Familiarity with ERP systems (Oracle) a plus
EOE/M/F/Vet/Disabled