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Industry Service Specialist – German speaking




Customer Service & Technical Support


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In this role, you will be the technical service specialist for our key end user customers in Tire and Container in the EMEA region with focus on DACH and Eastern Europe. You will be home office based in Germany or Eastern Europe. The role will require 3/4 days of travel per week and will report into the Technical Services organization in the Netherlands.
What will you do?
  • Visit Intralox customers at their plant to:
Build relationships with key contacts at the plant
Provide technical assistance – visual inspection of Intralox products
Conduct (maintenance) training on Intralox products
Execute plant audits to gather detailed technical information for improvement and/or new sales opportunities
  • Report your results and findings in our CRM
  • Create reports to be shared with customer (belt, conveyor and spare part recommendations)
  • Collaborate with Application Engineers, Account Managers and others to ensure we are aligned in our service offerings and recommendations – one voice
Who are you?
  • Strong mechanical background, ideally with experience in conveying equipment
  • Fluent in German and English (verbal and in writing), another European language is a plus. Strong Communication skills.
  • Able to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision – self managed
  • Customer service oriented personality and approach
  • Possess a confident outlook along with an entrepreneurial, problem-solving personality
  • Computer proficiency, including demonstrated experience with Microsoft products and CAD programs
Our Offer
  • An opportunity to boost your international experience and develop your potential.
  • A team that invests in each others’ success and take pride in their work.
  • An inspiring working environment grounded in ideas, teamwork and effort.
  • A premium leading brand name with consistent financial results.
  • A performance-based profit sharing program.
  • Excellent secondary benefits, such as pension, generous contribution to health and life insurance, and a company car.