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IT Systems Administrator


Melbourne, Australia


Information Technology


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The Intralox Information Technology Services Department has an opening for an IT Systems Administrator reporting to the global IT Service Desk Manager. The primary responsibilities for this position include effective operation, maintenance and support of hardware, software, network and related infrastructure for our Asia-Pacific based employees.  Intralox has offices in Australia, China, Japan, and India, and remote employees throughout the region.


  • Responsible for technical break/fix support of all IT systems
  • Responsible for the deployment of all business user IT systems, hardware and software
  • Responsible for server patch management
  • Interface and maintain effective communication with business users and other global IT team members (US, Netherlands, and China based) when resolving incidents and fulfilling requests
  • Identify proactive ways to reduce the number of incidents in the environment
  • Participate in IT Projects to ensure understanding of new and upgraded systems
  • Assist with managing regional vendor relationships, and contract renewals


  • Undergraduate degree in Computer Science or related field; or relevant experience
  • Minimum 4 years of proven IT and customer service work experience
  • Strong competency and interest in Information Technology 
  • Ability to multi-task and prioritize assigned work according to business need and priorities
  • Strong analytical skills; ability to perform root cause analysis
  • Self-managed; ability to work well alone and in a global team environment 
  • Excellent customer service skills and ability to interface with all levels
  • Excellent written and verbal skills
  • Ability to work evenings and weekends, as needed.  In most cases this will be planned. 

Desired Qualifications

  • ITIL Foundation, MCSA: Windows 10, and/or CCNA