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Intralox®

IT Support Analyst

Location:

New Orleans, LA

Category

Information Technology

Division

Laitram LLC

Hours

Days
Apply now
Laitram LLC Information Technology Services Department has an opening for a Support Analyst reporting to the IT Service Desk Supervisor. The primary responsibility for this position includes effective support of systems hardware, software, network and related infrastructure.
 
Laitram, L.L.C, a global company, offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector. We offer opportunities for continuous improvement, and career advancement. To learn more about our company culture, philosophy, and benefits, please visit our Careers website.
Responsibilities
  • Responsible for the successful support of all IT systems deployed in production
  • Provide insight into reoccurring issues to peers and management for trend identification
  • Perform administration and preventative maintenance on business-user devices and IT equipment  
  • Author technical documentation on common issues and solutions
  • Interface and maintain effective communication with the business and IT team members 
Requirements
  • Strong competency in Information Technology 
  • Ability to multi-task and prioritize assigned work according to business need and priorities
  • Strong analytical skills, self-managed, and ability to work well in a team environment 
  • Excellent customer service skills and ability to interface with all levels
  • Excellent written and verbal skills
EOE/M/F/Vet/Disabled

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