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IT Service and Support Specialist


Amsterdam, The Netherlands


Information Technology


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Our Global ITS Group is expanding and currently looking for a new member in IT Service and Support (ITS). You get positive energy out of successfully supporting our end users, so they can focus on delivering added value to our customers. 

What will you be doing?

You provide technical break/fix support onsite and remote, to our global colleagues with a primary focus on EMEA region. No day is the same in the dynamic environment of Intralox. Together with three other ITS colleagues you are mainly responsible for handling different incoming tickets, such as troubleshooting a hardware issue to deep diving into requests and finding the right solution. The satisfaction and praise you get when you successfully support our end users, make you feel excited about your job. Furthermore, you are responsible for:

  • Writing and maintaining technical documentation

  • Identify opportunities for continuous improvement

What’s in it for you?

  • You get the opportunity to boost your international experience
  • We offer a competitive total compensation
  • Be part of an inspiring work environment grounded in ideas, teamwork and effort
  • Ability to invest in your own development
  • 31 paid holidays per year, travel allowance, a contribution to collective health insurance and more

Who are you?

As your working environment is constantly changing, you need to keep the right focus on things to do during busy moments. Your attitude is open and trustful. Those two characteristics make you connect easily with various colleagues. You are a born problem solver and you perform at your best when you can make your own decisions. 

In addition, you possess the following:

  • MBO ICT level 3 / Undergraduate degree in Computer Science
  • Specific knowledge of Active Directory, Windows10, Office365, Basic Networking
  • Basic understanding of ITIL Best Practice, Microsoft Products, Cisco Communication tools and Dell End Point hardware
  • Ability to work evenings and weekends, as needed. In most cases this will be planned, but some instances will be limited notice
  • Willing to travel internationally (not on a regular basis)
  • Excellent communication skills in English. Additional language skills are advantageous.