Field Services Engineer - China
Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Field Service Engineer to provide field installation support, training, troubleshooting & resolve (warranty) issues in Asia. The ideal candidate is enthusiastic, self-managed, flexible, service-oriented and processes strong integrity and professionalism. Significant travel is required, mainly within China.
This role is based in our Shanghai office, reporting to the APAC Equipment Aftersales Supervisor.
Responsibilities:
- Final Testing and/or assembly of ARB™ machines or systems, in our Shanghai based equipment operations facility.
- Prepare and perform factory acceptance tests of finished equipment in house and /or at customer sites.
- Provide installation and start-up support for new ARB™ installations at customer site.
- Provide customers with operator and maintenance training.
- Conduct maintenance and health checks of installed ARB™ equipment.
- Write service reports & communicate with stakeholders.
- Trouble shoot and provide on-site repairs or replacements as needed.
- Management of Tradeshow & demonstration equipment.
- Extensive overnight travel required.
Requirements:
- College education (preferably in mechanical or electrical engineering) or equivalent work experience with industry qualifications.
- Minimum of 3 years in a filed service role involving mechanical equipment.
- Native Mandarin Chinese level. Basic English is desired; Japanese or Korean skills is advantageous.
- Strong mechanical & electrical/control aptitude. Basic electrical skills and PLC experience.
- Demonstrated ability to filed installation team, able to well-integrated with the team.
- Problem solver.
- Practical and "hands-on".
- Able to read mechanical, electrical and pneumatic drawings.
- Excellent communication skills.
- Energetic, well organized and a team player.
- Service and customer oriented.
- Strong knowledge of conveyor constructions and conveyance systems is highly beneficial.
EOE/M/F/Vet/Disabled
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