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Field Services Engineer - China


Shanghai, China




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Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Field Service Engineer to provide field installation support, training, troubleshooting & resolve (warranty) issues in Asia. The ideal candidate is enthusiastic, self-managed, flexible, service-oriented and processes strong integrity and professionalism. Significant travel is required, mainly within China. 

This role is based in our Shanghai office, reporting to the APAC Equipment Aftersales Supervisor. 
  • Final Testing and/or assembly of ARB™ machines or systems, in our Shanghai based equipment operations facility. 
  • Prepare and perform factory acceptance tests of finished equipment in house and /or at customer sites. 
  • Provide installation and start-up support for new ARB™ installations at customer site.
  • Provide customers with operator and maintenance training. 
  • Conduct maintenance and health checks of installed ARB™ equipment. 
  • Write service reports & communicate with stakeholders. 
  • Trouble shoot and provide on-site repairs or replacements as needed. 
  • Management of Tradeshow & demonstration equipment. 
  • Extensive overnight travel required. 

  • College education (preferably in mechanical or electrical engineering) or equivalent work experience with industry qualifications. 
  • Minimum of 3 years in a filed service role involving mechanical equipment.
  • Native Mandarin Chinese level. Basic English is desired; Japanese or Korean skills is advantageous. 
  • Strong mechanical & electrical/control aptitude. Basic electrical skills and PLC experience. 
  • Demonstrated ability to filed installation team, able to well-integrated with the team.
  • Problem solver.
  • Practical and "hands-on".
  • Able to read mechanical, electrical and pneumatic drawings.
  • Excellent communication skills. 
  • Energetic, well organized and a team player. 
  • Service and customer oriented.
  • Strong knowledge of conveyor constructions and conveyance systems is highly beneficial.