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Intralox®

Field Service Technician

Location:

New Orleans, LA, US - Southeast Region, US - Northeast Region, US - Southwest Region, US - West Coast Region, US - Midwest Region, US - Pacific Northwest Region

Category

Customer Service & Technical Support, Engineering

Division

Intralox
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Intralox has a position available for a Field Service Technician. This position requires a strong background in mechanical technologies to provide technical service and support to sales teams for polymer belting technology in conveyor applications. This position reports to an Application Engineering Supervisor.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative products and services that improve lives and optimize business worldwide each day. Intralox’s conveyance solutions enhance food safety, power e-commerce, and solve challenges for industries from automotive to industrial manufacturing to consumer goods.


Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.


Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.


We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.


Responsibilities
  • Varied technical roles to support and promote low-tension polymer conveyor belt applications
  • Support, coordinate, perform and/or supervise belt installations in customer facilities
  • Field troubleshooting and correction of problem installations or applications
  • Conveyor inspection to gather detailed technical information on opportunities for improvement
  • Belt and conveyor recommendations communicated verbally and in written reports
  • Provide technical assistance and training to salespeople and customers remotely by phone, through written correspondence, webcasts, and in person at customer facilities
  • Arrange and execute efficient travel on short notice, including some weekends
  • Find solutions on-the-fly to satisfy customers
  • Perform belt performance program calculations
  • Service emphasis upon customers in North America
  • Relentless self-evaluation and continuous improvement

Requirements
  • High school diploma or equivalent; further education is a plus
  • Strong mechanical background, ideally with experience in processing or conveying equipment
  • Strong project management and collaboration skills including organizing, scheduling, leading, and team building
  • Computer proficiency, including demonstrated experience with Microsoft products
  • Customer service oriented personality and approach
  • Excellent verbal and written communication skills
  • Able to occasionally lift 75 pounds
  • Ability and willingness to travel and perform field service (50%+)
EOE/M/F/Vet/Disabled

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