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Intralox®

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Field Service Technician - Australia & New Zealand

Location:

Melbourne, Australia

Category

Engineering

Division

Intralox
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Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Field Service Technician to provide field installation support, training, troubleshooting, and resolution of issues in APAC. The ideal candidate is enthusiastic, self-managed, flexible, service-oriented, and possesses strong integrity and professionalism. Significant travel is required, mainly within Australia & New Zealand. This role is based in our Melbourne plant, reporting to the Lifecycle Services Manager (South APAC).

Main Job Responsibilities
  • Oversee and guide installation and start-up support for new major ARB™ installations at customer sites.
  • Provide customers with operator and maintenance training.
  • Conduct maintenance and health checks of installed ARB™ equipment, spirals, and other Intralox belting-equipped conveyors.
  • Troubleshoot and provide on-site repairs or replacements as needed. Write service reports & communicate with stakeholders.
  • Conduct product testing on ARB™ systems, in our Melbourne facility.
  • Coordinate factory acceptance tests of finished equipment in-house or at customer sites.
  • Management and maintenance of Tradeshow & demonstration equipment.
Skills & Qualifications
  • Suitable education in Electrical/Mechanical or equivalent work experience with industry qualifications.
  • Necessary licenses to perform field services, including valid and current driver’s license.
  • Minimum of three years experience in a field service role involving mechanical/electrical expertise.
  • Strong mechanical & electrical/controls aptitude. Basic electrical skills and VFD/PLC experience are a plus.
  • Ability to travel frequently, with minimal notice.
  • Practical and “hands-on” problem solver
  • Able to read mechanical, electrical, and pneumatic drawings.
  • Fluent in English, with excellent written & verbal communication skills. Energetic, well organized, and a team player
  • Service and customer-oriented
  • Strong knowledge of conveyance systems is highly beneficial.
  • Must be able to travel internationally. Must have a Passport. Must have the COVID vaccination requirements.
EOE/M/F/Vet/Disabled

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