Field Service Technician - Australia & New Zealand
Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Field Service Technician to provide field installation support, training, troubleshooting & resolve (warranty) issues in Australia & New Zealand and occasional support for other APAC countries. The ideal candidate is enthusiastic, self-managed, flexible, service-oriented and possesses strong integrity and professionalism. Significant travel is required, mainly within Australia & New Zealand.
This role is based in our Melbourne plant, reporting to Lifecycle Services Manager (South APAC).
.
Main Job Responsibilities:
- Product testing on ARB™ machines or systems, in our Melbourne-based operations facility.
- Coordinate factory acceptance tests of finished equipment in-house and/or at customer sites.
- Provide installation and start-up support for new major ARB™ installations at customer site.
- Provide customers with operator and maintenance training.
- Conduct maintenance and health checks of installed ARB™ equipment.
- Conduct maintenance and health checks of installed spiral machines.
- Write service reports & communicate with stakeholders.
- Troubleshoot and provide on-site repairs or replacements as needed.
- Maintain & manage spare parts inventory.
- Management of Tradeshow & demonstration equipment.
- Travel required
Skills & Qualifications:
- Suitable education in Electrical/Mechanical or equivalent work experience with industry qualifications.
- Necessary license to perform field services.
- Minimum of 3 years in a field service role involving mechanical/electrical maintenance.
- Strong mechanical & electrical/controls aptitude. Basic electrical skills and VFD/PLC experience.
- Demonstrated ability to field installation team, able to well-integrated with the team.
- Problem solver.
- Practical and “hands-on”.
- Able to read mechanical, electrical, and pneumatic drawings.
- Fluent in English.
- Excellent written & verbal communication skills.
- Energetic, well-organized, and a team player.
- Service and customer-oriented.
- Strong knowledge of conveyor constructions and conveyance systems is highly beneficial.
- Must be able to travel internationally. Must have a Passport. Must have the COVID vaccination requirements.
EOE/M/F/Vet/Disabled
#LI-APAC