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Equipment Field Service Engineer - China & Asia


Shanghai, China




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Intralox L.L.C., the world leader in conveyor equipment solutions utilizing modular plastic conveyor belts, has a position available for a Field Service Engineer to provide field installation support, training, troubleshooting & resolve (warranty) issues in Asia. The ideal candidate is enthusiastic, self-managed, flexible, service-oriented and possesses strong integrity and professionalism. Significant travel is required, both within China and to other Asian countries.

Main Job Responsibilities

  • Final testing and/or assembly of ARB™ machines or systems, in our Shanghai based equipment operations facility
  • Prepare and perform factory acceptance tests of finished equipment in house and/or at customer sites.
  • Provide installation and start-up support for new ARB™ installations at customer site
  • Provide customers with operator and maintenance training
  • Conduct maintenance and health checks of installed ARB™ equipment
  • Write service reports & communicate with stakeholders.
  • Manage Service Requests in ERP system.
  • Trouble shoot and provide on site repairs as needed
  • Management of Tradeshow & demonstration equipment
  • Extensive overnight travel required


  • College education (preferably in mechanical or electrical engineering) or equivalent work experience with industry qualifications
  • Minimum of 3 years in a field service role involving mechanical equipment
  • Native Mandarin Chinese level. Good English is desired; additional language skills are advantageous
  • Strong mechanical & electrical/controls aptitude. Basic electrical skills and PLC experience
  • Demonstrated ability to support installation labor
  • Problem solver
  • Practical and “hands-on”
  • Able to read mechanical, electrical and pneumatic drawings.
  • Excellent communication skills
  • Energetic, well organized and a team player
  • Service and customer oriented
  • Strong knowledge of conveyor constructions and conveyance systems is highly beneficial