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Intralox®

EMEA Customer Service Team Administrator

Location:

Amsterdam, The Netherlands

Category

Administrative

Division

Intralox
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Intralox LLC, Europe is offering an exciting opportunity in its internationally recognized award-winning global Customer Service team. As a Customer Service (CS) Administrative Assistant, you will be part of the CS Department Staff Group and contribute to the day to day running of our Amsterdam located contact center. At Intralox we work with self-managed people, which means you will be given the freedom to put your own stamp on your everyday work.

What will you be doing?
 
  • Manage day to day schedule adjustments in our CS scheduling system 
  • Help CS Account Representatives make good scheduling decisions based on data and guidelines, and flag concerns and opportunities for process improvements to the CS leadership and workforce teams.
  • Manage public holiday overviews and related phone system adjustments
  • Own administrative tasks related to onboarding of new colleagues 
  • Organize and coordinate CS department events, such as on- and off-site campus meetings
  • Support the CS leadership team with administrational tasks, meeting minutes and keep track of progress on key deliverables
  • Run and check daily reports to support the department’s service levels

Who are you?

We are looking for an assertive team player with a positive mindset and a willingness to go the extra mile and help outside a predefined scope when needed. You show initiative and enjoy working with people in a dynamic environment.

Furthermore: 
  • Fluency in written and spoken English is essential 
  • Experienced user of the Microsoft Office Suite
  • Solid interpersonal and communications skills to work effectively with all levels of staff 
  • Strong organizational skills and structured approach
  • Attention to detail
  • Knowledge of Verint, Cisco and Kronos software is beneficial
  • Ability to maintain confidentiality

What will you get in return?
  • An opportunity to boost your international experience, develop your potential and contribute to a growing and innovative organization.
  • A team that invests in each other’s success and takes pride in their work
  • An inspiring working environment grounded in ideas, teamwork, and effort
  • A leading premium-branded company with consistent financial results
  • A performance-based profit-sharing program
  • Excellent secondary benefits, such as home-work travel allowance, pension, generous contribution to health and life insurance. 

EOE/M/F/Vet/Disabled

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