Location

Amsterdam, The Netherlands

Job Category

Customer Service & Technical Support

Division

Intralox

Job Description (General Summary)

Intralox is looking for  a new team member to join our award winning, global Customer Service department. Based at our EMEA facility in Hoofddorp, the successful candidate will be a positive, conscientious team player with a track record of delivering service excellence in an international commercial environment.

What will you be doing?

In this role you will support both colleagues and customers. After completing an in-depth onboarding period your responsibilities will vary from providing excellent order management, to backing up and supporting colleagues. In addition, you will coordinate between departments to fulfill customer requests. Ultimately, the focus of this role will always be to sustain world class customer service and creating customer value. 

Job Responsibilities and Requirements

What’s in it for you?

• You get the opportunity to boost your international experience
• We have an excellent quarterly and yearly customer service incentive program
• Be part of an inspiring work environment grounded in ideas, teamwork, and effort
• Ability to invest in your own development
• Hybrid working model after successful onboarding
• 25 paid holidays per year, 6 ATV days, travel allowance, a contribution to collective health insurance, and more 

Who are you?

We are looking for a dedicated team player with a positive mindset that always goes the extra mile for customers and colleagues. You are flexible and don't mind jumping in to help where needed. You show initiative and can work well in a fast-paced environment. You ask the right questions and come up with solutions in a timely manner to meet our commitment to the customer experience.

Furthermore:

• Business Level spoken and written English
• Additional languages are a plus
• You have B2B Customer Service Experience (internal/external)
• You have a good technical affinity, are curious, and are a fast learner
• You are self-managed and a team player
• You are detail oriented and possess excellent problem-solving skills

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

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