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Intralox®

Customer Service Operational Representative

Location:

Amsterdam, The Netherlands

Category

Administrative, Customer Service & Technical Support

Division

Intralox

Hours

Days
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Intralox is looking for a new team member to join our award winning, global Customer Service department. Based at our EMEA facility in Amsterdam, the successful candidate will be a positive, conscientious team player with a track record of delivering service excellence in an international commercial environment.


Job Responsibilities and Tasks

  • Service customer requests for quotes and orders received primarily through e-mail
  • Assist customers with accurate transactions and manage a variation of transactional work across different industries
  • Prioritize customer requests based on importance/urgency and by effectively managing the group inbox to ensure high level of service to all customers
  • Work together with country team members to add customer value
  • Proactively share customer information with industry teams
  • Maintain up-to-date account and customer contact information
  • Align country teams on daily planning and manage team expectations on daily workload

Profile

  • Business level fluency in written and spoken German with a requirement for additional languages  
  • Minimum 3 years previous commercial business to business experience  (internal)
  • Excellent verbal and written communication skills, along with a pleasant and professional manner
  • Detail oriented and possess excellent problem solving skills
  • Ability to handle multiple tasks using strong organizational skills
  • Self-managed and a team player
  • Good technical aptitude

Our Offer

  • An opportunity to boost your international experience and develop your potential
  • A team that invests in each others’ success and take pride in their work
  • An inspiring working environment grounded in ideas, teamwork and effort
  • A premium leading brand name with consistent financial results
  • A performance-based profit sharing program
  • Excellent secondary benefits, such as home-work travel allowance, pension, generous contribution to health and life insurance



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