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Intralox®

Customer Service Operational Representative

Location:

Amsterdam, The Netherlands

Category

Administrative, Customer Service & Technical Support

Division

Intralox

Hours

Days
Apply now

We make a difference.


For over 40 years, we have helped customers achieve their goals. Our innovative conveyance technology and uncompromising customer commitment have optimized our customers’ productivity around the world.

With our revolutionary invention of modular plastic belting, we pushed past the boundaries of traditional conveying systems and we continue to set the standard. Our success is the result of diligent focus on continuous improvement, with mutual trust and self-managed people at its core.



We are looking for  a new team member to join our award winning, global Customer Service department. Based at our EMEA facility in Amsterdam, the successful candidate will be a positive, conscientious team player with a track record of delivering service excellence in an international commercial environment.


Job responsibilities and tasks

  • Service customer requests for quotes and orders received primarily through e-mail
  • Assist customers with accurate transactions and manage a variation of transactional work across different industries

  • Prioritize customer requests based on importance/urgency and by effectively managing the group inbox to ensure high level of service to all customers

  • Work together with country team members to add customer value

  • Proactively share customer information with industry teams

  • Maintain up-to-date account and customer contact information

  • Align country teams on daily planning and manage team expectations on daily workload

Your Profile
  • Business level fluency in written and spoken French with similar level in either German or Dutch   
  •  Minimum 3 years previous commercial business to business experience   (internal)
  •  Excellent verbal and written communication skills, along with a pleasant and professional manner
  •  Detail oriented and possess excellent problem-solving skills
  •  Ability to handle multiple tasks using strong organizational skills
  •  Self-managed and a team player
  •  Strong technical aptitude

Our Offer

  • An opportunity to boost your international experience and develop your potential
  • A team that invests in each others’ success and take pride in their work
  • An inspiring working environment grounded in ideas, teamwork and effort
  • A premium leading brand name with consistent financial results
  • A performance-based profit sharing program
  • Excellent secondary benefits, such as home-work travel allowance, pension, generous contribution to health and life insurance



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