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Intralox®

Customer Service Operational Representative

Location:

Amsterdam, The Netherlands

Category

Administrative, Customer Service & Technical Support

Division

Intralox

Hours

Days
Apply now

Intralox has an opening in their Customer Service Department for an Operational Representative to provide service support to Intralox customers. This Operational Representative will provide exceptional, accurate service to all customers in assigned country teams, while managing a substantial volume of requests and inquiries electronically. Some phone work to gather additional information from customers will be needed.


For this role, you should be business fluent, spoken and written, in two of the following languages: Dutch, French, Portuguese and German. 

Job Responsibilities and Tasks:

  • Work as part of a team to add value to customers
  • Take ownership of transactional work in your dedicated languages
  • Accurately service customer requests received by email or through customer portals
  • Reply to customer requests primarily via email and occasionally phone
  • Prioritize customer requests based on importance/urgency and by effectively managing the group inbox
  • Proactively share pertinent customer information with industry teams
  • Manage customer complaints and returns
  • Maintain up-to-date account and customer contact information
  • Process quotes and orders by accurately following relevant policies and procedures

Requirements

  • High attention to detail and accuracy in all work
  • Strong organizational/time management skills
  • Ability to deal with a high work load and  changing responsibilities
  • Prioritization skills
  • Excellent team player; self-managed and proactive
  • Ability to communicate clearly and effectively
  • Process and procedure driven, with passion to identify and drive areas for improvement
  • 5 day work week, Monday-Friday. Shifts may vary between 08.30 -17.00/09.30-18.00

Desired Qualifications

  • College degree preferred
  • Solid computer skills, experience with ERP systems preferred
  • Ability to type a minimum of 35 words/minute
  • Prior Customer Service experience



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