Customer Documentation Specialist
Location:
New Orleans, LA, Baltimore/Washington D.C.
Category
Customer Service & Technical Support, Engineering, Information Technology
Division
Intralox
The Customer Documentation Specialist works with the Equipment teams in U.S., Brazil, Europe, and Asia: Proposal and Project Management (PPM), Engineering, Controls, and Shipping.
This role aims to ensure the customer-specific documentation packages are created with accurate information, follow all legal requirements (noise emissions and declarations of incorporation), and are delivered timely to the end user upon shipment of equipment.
Together, our 3,000+ global employees are reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 50 years. We consistently and sustainably work together to create long-term value by continuously improving products, services, and processes for our customers. Our award-winning customer service team provides comprehensive support and access to technical experts to deliver fast, reliable solutions.
Intralox was founded upon the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We aim as a company to practice these principles every day, which is why we have been consistently recognized for innovation and workplace excellence.
We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.
Responsibilities:
Compile Information from Multiple Sources
- Create packages in Windchill to download customer-specific engineering drawings, spare parts lists, specification sheets, and other information
- Organize drawings into a drawings package, format spare parts lists
- Identify customer-specific information for appendices, user manual templates, declarations of incorporation, and noise emissions tables
- Review specification sheets, drawings, and spare parts lists to compile supplemental information
- Manage, track, and maintain all project emails, including kick-off emails, shipping notifications, and user manual requests from PPMs
- Ensure up-to-date and consistent information is included in customer-specific documentation packages. Contact teams when items are missing, incorrect, or if clarification is needed
- Work with engineering controls team to get specific electrical and pneumatic schematics
- Track and maintain all project information including project numbers, equipment serial numbers, equipment shipping dates, PPM names, and other relevant information
- Combine all relevant information into a customer-specific documentation package using Adobe Acrobat
- Prepare supplemental information files including 3-D drawing files
- Save files with consistent naming conventions, upload to Windchill
- Deliver timely notifications to PPM groups that documentation is ready for customer use
- Update documentation as needed, upon request
- Support project management tasks as needed
Requirements:
- Education and/or 3 years of experience in engineering technology, technical writing, or general project coordination
- Proficient in Microsoft Word, Excel, Outlook, and Adobe Acrobat
- Ability to be on-site 1-2 days per week
- Strong organizational skills, detail oriented, and experienced managing large numbers of files
- Strong communication skills - verbal and written
- Self-managed and can work independently and collaboratively
- Technically minded, with ability to communicate technical information to non-technical people
- Passionate about providing exceptional customer value, highly dependable, continuously striving to grow, learn, and contribute to the team’s growth
- Experience working in Windchill preferred
- Familiarity with schematics preferred
EOE/M/F/Vet/Disabled
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