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Credit and Collections Specialist - Spanish Speaker


New Orleans, LA


Accounting & Finance




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Intralox L.L.C. has an opening for a Bilingual Credit and Collections Specialist for our Latin American Credit and Collections Team. Primary responsibilities for this position include verifying and evaluating credit worthiness of customers, setting credit limits and determining credit hold decisions. Additional responsibilities include management of accounts receivable including following-up on past due accounts, resolving issues with customers that are delaying payment, negotiating payment schedules with delinquent accounts and other collection efforts.  Responsibilities relate mainly to customer accounts in Mexico as well as Central and South America, thus fluency in Spanish is essential.


  • Work closely with Customer Service Representatives and Sales teams to effectively service customers’ credit and payment needs.
  • Develop relationships with customers as their key financial contact.
  • Administer new customer credit application process
  • Review and follow up with assigned past due accounts daily.
  • Review/approve daily orders that have been placed on hold for credit issues.
  • Daily reconciliation of International Bank Account
  • Daily Electronic Invoicing.
  • Accurately upload invoices through customer portals
  • Reply to customer requests via email and phone
  • Other administrative tasks such as providing invoices, sales orders, proof of delivery, etc.


  • Native fluency in Spanish
  • Excellent verbal and written communication skills

  • Some college preferred

  • 3 years of experience in credit, collection, and customer service setting.

  • Experience with accounting systems (Oracle preferred).

  • Strong organizational and time management skills

  • Proficiency in using Microsoft Office Suite

  • Good judgement and decision-making skills

  • Strong team player – self-managed and proactive

  • Attention to detail and accuracy in all work

  • Customer service attitude