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Application Engineer - Spiral Team


New Orleans, LA






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Intralox, LLC is currently seeking an Application Engineer for the Global Spiral Technical Group. This individual will be responsible to support the development and roll-out of new spiral technologies, promoting our solutions to our clients technically alongside our field sales account managers, and assisting with all after-sale activities including but not limited to installations, commissioning, and troubleshooting.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.   


Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years. 


Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.  We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset. 


  • Support R&D engineers in development of new solutions and services, manage field testing, and assist in release and Roll-out
  • Share field information/experience to benefit product life or market acceptance 
  • Make appropriate plant visits and develop list of customer contacts 
  • Manage/engage key Technical Contacts at Horizontal Spiral OEMs through regularly scheduled touches (in-person and/or web conferencing)
  • Spiral Technology Platform presentations to Technical Contacts at key customer accounts
  • Recommendation of solution and implementation of guidelines per application
  • Point of contact for regional spiral OEM’s regarding all spiral technical matters including design, manufacturing, startup and troubleshooting
  • Seek to understand competitive technologies and evaluate needs
  • Support Intralox Account Managers and spiral product specialists in the selling and implementation of Intralox spiral solutions
  • Capable of employing PLC’s, HMI’s, motors, and variable frequency drives which are used in spiral equipment
  • Assist the implementation team in technical audits and health checks for Optimization Projects, particularly with new technology / complex projects
  • Work with regional sales engineers to support installations, troubleshooting, class issues, as the expert product specialist
  • Manage any class product/solution performance issues
  • Work with the Technical Support Group to review and approve incoming spiral inquiries
  • Available after regular business hours to support colleagues and clients with respect to spiral matters


  • Bachelor of Science degree in Mechanical Engineering, Electrical Engineering, or other engineering/technology discipline from accredited school
  • 3 years minimum focused experience on spiral applications, working with spiral manufacturers and end users throughout all aspects of a spiral project
  • A self-managed individual who excels in a global team environment
  • Strong technical and analytical skills with great attention to detail
  • Proven ability to read CAD drawings
  • Computer proficiency in software essential to job performance, including MS Excel, Word, and PowerPoint
  • Excellent written and verbal communication skills
  • Ability to work to deadlines; project management skills are a plus
  • Ability to work with personnel at all levels of an organization 
  • Flexible to travel (often at weekends and holidays)
  • Travel will be required up to 50% of the time and weekend/holiday work when necessary.