Account Representative
Location:
New Orleans, LA
Category
Customer Service & Technical Support
Division
Intralox
Hours
Days
Intralox, L.L.C. is currently seeking candidates for their upcoming class of Account Representatives within the Customer Service team. The successful candidates will be tasked with delivering outstanding service support to customers and managing accounts through both reactive and proactive engagement, collaborating with an industry-specific team to sustain and increase sales. Positions are open for candidates who are proficient in English, as well as for those who are bilingual in Spanish and English. The anticipated start date for the new appointees in this position is January 13, 2025.
This position is not eligible for work authorization sponsorship.
Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.
Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.
Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.
We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.
Responsibilities
- Service customer requests for quotes and orders received through multiple channels of communication with a high degree of accuracy.
- Manage a large volume of transactional work.
- Provide recommendations and technical assistance for conveyor and belting solutions.
- Assist customers with industry-specific product information to enhance their existing operations and make recommendations for improvement to maximize sales opportunities
- Build and expand customer relationships to ensure replacement and new business.
- Co-manage accounts in conjunction with multiple team resources.
- Utilize the CRM system to efficiently oversee and cultivate strong customer connections.
Requirements
- Strong mathematical and technical aptitude. During the interview process, successful candidates must complete and pass both a mathematics test and a technical aptitude assessment.
- Excellent verbal and written communication skills. As part of the interview process, successful candidates must complete and pass a written test.
- Self-managed team player
- Working knowledge of Windows-based software
- Ability to work rotating shifts: 7:00 a.m. - 4:00 p.m.; 7:30 a.m. - 4:30 p.m.; 8:00 a.m. - 5:00 p.m.; and 9:00 a.m. - 6:00 p.m.
- Ability to travel by air and car at least two times a year for up to a week at a time
- Ability to type a minimum of 35 words per minute
- Ability to work the occasional weekend for training and development
- Ability to work some holidays
Desired Qualifications
- Previous business-to-business customer phone support service experience preferred
- College degree preferred
- Familiarity with ERP systems (Oracle) a plus
EOE/M/F/Vet/Disabled
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