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Intralox®

Account Representative India - Melbourne Based

Location:

Melbourne, Australia

Category

Customer Service & Technical Support

Division

Intralox
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In this dynamic role, you will be providing English and Hindi-language phone support to Intralox customers in India.  This position is based in the Melbourne office and reports into the ANZ, India & Japan Customer Service Manager. We are looking for an intelligent team player who has a positive mindset and always goes the extra mile to provide high-quality customer service. Your responsibilities vary from providing optimal order management, to technical support in response to customer requests. You will be co-managing accounts and developing business relationships by offering value-added products. The focus is, and always will be, on identifying the customers’ needs and ensure our world-class services.
Job Responsibilities:
  • Process customer inquiries, quotes,  and orders correctly in an order entry system
  • Advice & recommend products as needed
  • Solve customer problems in a group, coordinating with sales, production, and engineering, and carry out follow-ups to ensure that concerns are resolved to the customer's satisfaction
  • Documenting and leveraging important customer information across departments and accounts
  • Assist in customer account maintenance
  • Proactively furthering the sales process using outbound calls
  • Coordinate and communicate with relevant departments (credit, assembly, technical support)
  • Various other responsibilities as needed
Your Profile:
  • Native Hindi and fluent English, both spoken and written
  • 2+ year work experience in a customer interfacing role preferred
  • Strong interpersonal and communication skills
  • Long-term commitment to live and work in Melbourne
  • Proven ability to work effectively in a team environment
  • Ability to work with customers and co-workers of different cultures
  • Strong mathematical and technical aptitude
  • Excellent verbal and written communication skills along with a pleasant and professional phone manner
  • Detail-oriented and excellent problem-solving skills
  • Able to handle multiple tasks using strong organizational skills
  • Self-managed and team-player

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