Account Representative - Australia & New Zealand
Location:
Melbourne, Australia
Category
Customer Service & Technical Support
Division
Intralox
Hours
8:00am-5:00pm, M-F
In this dynamic role, you will be providing English-language phone support to Intralox customers in Australia & New Zealand. This position is based in the Melbourne office and reports into the ANZ, Japan & India Customer Service Manager. We are looking for an intelligent team player who has a positive mindset and always goes the extra mile to provide high-quality customer service. Your responsibilities vary from providing optimal order management, to technical support in response to customer requests. You will be co-managing accounts and developing business relationships by offering value-added products. The focus is, and always will be, on identifying the customers’ needs and ensure our world-class services.
Job Responsibilities
- Process customer inquiries, quotes and orders and administer correctly in order entry program
- Advise & recommend products and services to dedicated customer accounts
- Solve customer problems in a group, coordinating with sales, production & engineering and carry out follow-ups to ensure that concerns are resolved to the customer’s satisfaction.
- Documenting and leveraging important customer information across departments and accounts use of outbound calls
- Assist in customer account maintenance
- Proactively furthering the sales process through the use of outbound calls
- Assist in customer account maintenance
- Coordinate and communicate with relevant departments (credit, assembly, technical support) by utilizing phone & specific communication programs
Your Profile
- Native English speaker
- 2+ years of business to business (B2B) work experience in a commercial and customer support role preferred
- Strong interpersonal and communication skills
- Long-term commitment to live and work in Melbourne
- Proven ability to work effectively in a team environment
- Ability to deal with customers & coworkers of different cultures
- Technical aptitude
- Analytical, detail oriented
- Service-minded, ability to independently support with customers
- Pro-active and able to work independently
EOE/M/F/Vet/Disabled
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