Location

Dubai, United Arab Emirates

Job Category

Engineering

Division

Intralox

Job Description (General Summary)

Join Our Team as a Technical Support Engineer at Hydrolox MENA (Middle East North Africa)!

Intralox, L.L.C., the global leader in conveyor equipment solutions, is excited to announce an opening for a Technical Support Engineer in our Hydrolox Traveling Water Screen Division (https://hydrolox.com/). This role will be based in the Middle East (specific country of residence to be determined). We are looking for a passionate and skilled individual to join our team and contribute to our innovative solutions in surface water intakes, industrial plant operations, and rotating equipment.

As a Technical Support Engineer, you will play a crucial role in supporting local fabricators, plants, and contractors to ensure the effective manufacture, installation, commissioning, service, and troubleshooting of Hydrolox Water Screens.

Job Responsibilities and Requirements

Your responsibilities will include:

• Collaborating with Regional Account Managers and Product Managers on regional projects.
• Consulting with contractors and end-users on the delivery, installation, and commissioning of Hydrolox Traveling Screens.
• Troubleshooting and resolving issues during installations and routine operations.
• Representing our brand with professionalism and maintaining a positive appearance under stress.
• Reporting on trips and site visits, including inspections, installations, Factory Acceptance Testing, and competitor equipment analysis.
• Participating in internal design and risk assessment reviews for regional projects.
• Verifying project resources, time, and cost estimations.
• Communicating with customers throughout the product life cycle and recommending replacement parts and equipment.
• Ensuring complete system testing and customer acceptance.
• Visiting fabrication factories in the region and attending Factory Acceptance Tests.

Who You Are:

We are looking for a dynamic and inclusive individual who meets the following criteria:

• Ability to obtain a Work Visa in the Regional Market countries, as well as the United States, EU, and United Kingdom for onboarding and training sessions.
• Bachelor's Degree in an Engineering Field.
• 5 years of product support experience in the Middle East.
• A background in power generation or water desalination would be a strong advantage.
• Excellent English verbal and written communication skills.
• Proficiency in Arabic is essential. Hindi is a plus.
• Strong organizational and problem-solving skills.
• Effective notetaking and reporting abilities.
• Ability to maintain poise and focus under time constraints.
• Capability to move around facilities and access jobsite equipment locations.
• Ability to work with personnel at all levels of an organization.
• Clear and concise writing style.
• Proficiency in Microsoft Office suite and ability to read and interpret CAD drawings.
• A self-managed team player.
• Willingness to travel up to 70%, including weekends and holidays as required by customer and project schedules.

Desired Qualifications:

• A Master’s Degree in Mechanical Engineering or another technical field of study is a plus.

What We Offer:

• A supportive team that invests in each other’s success and values work-life balance (home office options available).
• A local employment contract with a comprehensive benefits package.
• An inspiring working environment grounded in ideas, teamwork, and effort.
• The opportunity to be part of a leading premium-branded company with consistent financial results.

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

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