Position Accountability
Accountable for the success of installed Hydrolox systems throughout their life cycle, including commissioning, maintenance, service delivery, upgrades, modernization, and customer support. Responsible for maximizing reliability, customer satisfaction, and aftermarket growth.
Position Responsibilities
Serve as the primary point of contact for Hydrolox customers throughout the equipment life cycle.
Lead installation, commissioning, startup, maintenance, troubleshooting, and repair activities.
Develop and execute life cycle service plans focused on safety, reliability, and uptime.
Coordinate engineering, suppliers, subcontractors, and service providers to support customer needs.
Build strong customer relationships and identify opportunities for service agreements, upgrades, retrofits, modernization projects, and spare parts strategies.
Monitor system performance and recommend improvements that enhance operational efficiency and asset longevity.
Deliver customer training and technical support, both onsite and remotely.
Collaborate with engineering teams to drive product improvements and share field learnings.
Support the development and continuous improvement of Hydrolox life cycle services, tools, and processes.
Position Requirements
Education & Experience
Bachelor's degree in Engineering or equivalent experience.
5+ years of experience in field service, commissioning, maintenance, project management, life cycle management, or related industrial roles.
Experience managing customer relationships in industrial, OEM, service, or aftermarket environments preferred.
Technical Skills
Strong knowledge of industrial mechanical and electrical systems.
Ability to interpret technical drawings and documentation.
Experience with industrial equipment installation, commissioning, maintenance, and troubleshooting.
Understanding of reliability, asset management, and preventive maintenance principles.
Strong analytical and problem-solving skills.
Working knowledge of PLCs, drives, motors, and industrial control systems preferred.
Customer & Business Leadership
Proven ability to build trusted customer relationships.
Strong commercial awareness and project coordination skills.
Ability to influence cross-functional teams and identify customer value opportunities.
Communication & Work Style
Excellent communication and presentation skills.
Self-motivated with strong planning and organizational abilities.
Able to balance technical, commercial, and customer-facing responsibilities.
Travel & Physical Requirements
Ability to travel extensively (up to 70%+ initially). Reduced travel over time.
Ability to work safely in industrial environments and lift up to 40 lbs.
Preferred Qualifications
Experience with Rockwell Automation and Allen-Bradley platforms.
Leadership, supervisory, or project management experience.
Experience with OEMs, industrial equipment, system integration, or water infrastructure.
Knowledge of water intake systems, screening technologies, or conveyor systems.
Experience with service agreements, reliability programs, asset management, or aftermarket growth initiatives.
