IT Systems Administrator – Business Applications - Jobs Intralox

Location

New Orleans, LA

Job Category

Information Technology

Division

Laitram LLC

Job Description (General Summary)

We are seeking an IT Systems Administrator who will maintain, administer, and support our application portfolio across the Laitram companies. This includes foundational functions such as application support and software lifecycle management for our global organization. This position will support various applications such as Infor XA, Solidworks/EPDM, Epicor, Autodesk, Rockwell, and others.

The ideal candidate will be an inquisitive, technical-minded individual, who enjoys troubleshooting and root cause analysis. He or she will work collaboratively with IT and Business teams to maintain the technology solutions which support key functions for our fast-paced Engineering teams.

This position will report to the IT Application Services Supervisor and will work closely with the Business Applications Team.

Laitram is comprised of four operating divisions - Intralox, Laitram Machinery, Lapeyre Stair, and Laitram Machine Shop. We employ more than 3,900 people worldwide and have 22 offices in 10 different countries. Laitram has continually been recognized for innovation and workplace excellence. Laitram is a vibrant, forward-thinking privately held company that brings innovation, integrity, and continuous improvement to every aspect of our work. To learn more about our company culture, philosophy, and benefits, please visit our Careers website.

Intralox, a division of Laitram, is the world’s leading global conveyance solutions provider filing 25 original US patent claims each year and offering direct service for a broad range of industries in more than 100 countries. We specialize in innovative technologies that have driven organic growth for a generation from $60 million to $1 billion and counting. Our products, combined with a powerful blend of expertise, services and global support, allow our customers to experience our uncompromising commitment to providing solutions that create lasting value

Job Responsibilities and Requirements

Responsibilities: 

Configure, maintain, and monitor our software application portfolio.
Document baseline application configurations and troubleshooting steps for IT Support resources
Support lifecycle management activities such as application patching and upgrades
Contribute to incident root cause analysis
Configure, maintain, and monitor our application license utilization
Work closely with outside vendors on continued application support and escalation when necessary
Create Change Management documentation and ensure that our CMDB is appropriately maintained
Research and recommend automated approaches for system administration tasks
Participate in ITS/DS Projects to ensure complete understanding of new and upgraded systems
Assist with managing vendor relationships, support service selection, and contract renewals
Global travel opportunities as business needs require
Participate in a 24x7 On-Call rotation
Act as primary administrator for line of businesses applications such as Rockwell, warehouse scanners, cellular gateways, and Kronos clocks

Requirements: 

Bachelor’s degree in appropriate technical field or minimum 4 years proven IT experience
Experience working with application support
Familiarity with Windows PowerShell
Self-managed; ability to work well alone and in a global team environment
Ability to multi-task and prioritize assigned work according to business needs and priorities 
Strong analytical skills; ability to perform root cause analysis.
Excellent written and verbal skills 
Willingness to travel internationally up to 20%, including occasional weekends or holidays.
Physically able to lift up to 50 lbs, use ladders, bend, stoop, and operate hand tools.

Desired Qualifications:

MD-101: Managing Modern Desktops
Familiarity with ServiceNow or similar IT management solution for ticket tracking/resolution

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

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IT Systems Administrator – Business Applications

IT Systems Administrator – Business Applications