Field Service Engineer Japan - Jobs Intralox

Location

Japan

Job Category

Engineering

Division

Intralox

Job Description (General Summary)

Intralox Japan is looking for Field Service Engineer or Technician to provide field-based technical service, support and troubleshooting. In this role you will take Intralox’s technical services to the next level by ensuring customer satisfaction throughout the life cycle of our broad product line. The ideal candidate is enthusiastic, self-managed, flexible, service-oriented and processes strong integrity and professionalism. Significant travel is required, mainly within Japan.

Intralox has been the world leader of award-winning, comprehensive conveyance solutions for over 50 years. We invented modular plastic conveyor belting and continue to provide outstanding service by being reliably innovative and offering cutting edge solutions to our customers. Intralox Japan offers an unparalleled opportunity for those who want to work for an established, yet growing company in the private sector. As a Service Engineer at Intralox Japan you take Intralox’s service to the next level by ensuring customer satisfaction throughout the life cycle of our broad product line. The ideal candidate is enthusiastic, self-managed, flexible, service-oriented and processes strong integrity and professionalism. Significant travel is required, mainly within Japan.

Job Responsibilities include:

Job Responsibilities and Requirements

Job Responsibilities:

Perform conveyor belt installations, repairs, and health checks in compliance with Intralox standards, ensuring optimal system performance
Diagnose issues and conduct on-site repairs or replacements to minimize downtime and restore operational efficiency
Provide hands-on training and maintenance training for customers on conveyor system operation, maintenance, and troubleshooting to enhance their ability to manage systems independently
Prepare detailed service reports in a timely manner, including observations and recommendations, to guide customers on maintaining their equipment and inform internal teams for process improvements
Utilize CRM tools to manage service coordination, document work performed and ensure accurate record-keeping for future reference
Perform in-house product testing for customers and prepare test reports and videos.
Prepare, assemble, and disassemble tradeshow and demonstration equipment, including packing and unpacking conveyor systems, ensuring seamless presentations
Maintain and manage field work tools and equipment in optimal condition.

Qualifications:

3+ years of work experience in a technical service or engineering role involving conveyors, automation equipment, or related industrial systems
Strong hands-on problem-solving capabilities with the ability to diagnose, repair, and maintain mechanical systems
Willingness and ability to travel frequently, sometimes on short notice. Flexible to travel in weekends and holidays as needed
Excellent verbal and written communication skills in English and Japanese to effectively convey technical information to diverse audiences, including customers and team members
Ability to perform effectively under pressure, including handling irregular working hours when required
Ability to read mechanical drawings in AutoCAD or other CAD software
A valid driver’s license is required for regular travel to customer sites

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

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