Location

Amsterdam, The Netherlands

Job Category

Customer Service & Technical Support

Division

Intralox

Job Description (General Summary)

We are looking for a new team member to join our award winning, global Customer Service department. Based at our EMEA facility in Hoofddorp, the successful candidate will be a positive, conscientious team player with a track record of delivering service excellence in an international commercial environment.

What will you be doing?

In this role, you are ensuring a best in-class service experience to your customers. After completing an in-depth onboarding period your responsibilities will vary from providing excellent order management, to technical support in response to customer requests. You will be co-managing accounts and developing business relationships by offering value-added products. The focus is, and always will be, on identifying the customers’ needs and ensuring our world-class services.

Job Responsibilities and Requirements

What’s in it for you?

• You get the opportunity to boost your international experience
• We have an excellent quarterly and yearly customer service incentive program
• Be part of an inspiring work environment grounded in ideas, teamwork, and effort
• Ability to invest in your own development
• Hybrid working model after successful onboarding
• 25 paid holidays per year, 6 ATV days, travel allowance, a contribution to collective health insurance, and more 

Who are you?

We are looking for a dedicated team player with a positive mindset that always goes the extra mile for customers and colleagues. You show initiative and can work well in a fast-paced environment. You ask the right questions and come up with solutions in a timely manner to meet our commitment to the customer experience.

Furthermore:

• Excellent English skills are a requirement, both spoken and written
• Additional languages are a plus
• You have B2B Customer Service Experience (internal/external)
• You have a good technical affinity, are curious, and are a fast learner
• You are self-managed and a team player
• You are detail oriented and possess excellent problem-solving skills
• You are comfortable using AI tools to streamline workflows

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

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