Location

New Orleans, LA

Job Category

Engineering

Division

Intralox

Job Description (General Summary)

Intralox, L.L.C., a division of Laitram, L.L.C., and a global provider of conveyance solutions and services, has a position available for an Applications Engineer with a strong background in mechanical technologies to provide technical service and support to the commercial sales teams for installation of our modular plastic belting technology and ThermoDrive technology in conveyance. Ideally, this candidate would be located in New Orleans, Louisiana.  

 

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.  

 

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.  

 

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset. 

 

Job Responsibilities and Requirements

Responsibilities: 

• Recommend and implement solutions per application guidelines 
• Seek to understand competitive technologies and evaluate needs 
• Support Intralox Account Managers to implement Intralox solutions by aligning priorities with commercial strategies 
• Develop and maintain strong relationships with sales Account Managers and customers through timely, regular visits 
• Assist the implementation of complex projects 
• Manage any class product/solution performance issues 
• Work with the Technical Support Group to review, share and learn new applications 
• On-site support for newly delivered products: 
• Machine and belt installation 
• Production start-up 
• Operator and maintenance instructions to users 
• Troubleshoot 
• Deliver technical field reports 
• Work alongside food processors (especially Meat, Poultry and Seafood customers) to support implementation of recommendations and field services 
• Perform other related service duties as assigned 
• Service emphasis for customers in North America, International travel may be required at times 

Requirements: 

• Bachelor’s degree in Mechanical, Industrial, Mechatronics, Food Science, or related discipline 
• Minimum of 2 years’ experience in customer support (on-site or remote) or industrial sales support as a technical resource. 
• Strong mechanical aptitude and ability to conceptualize and articulate mechanical concepts 
• Excellent verbal and written communication skills 
• Ability to travel approximately 60%, including weekends and holidays; mostly predictable and scheduled 
• Fluent in English and Spanish 

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

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