Account Representative Japan - Melbourne Based - Jobs Intralox

Location

Melbourne, Australia

Job Category

Customer Service & Technical Support

Division

Intralox

Job Description (General Summary)

In this dynamic role, you will be providing Japanese-language phone support to Intralox customers in Japan. This position is based in the Melbourne office and reports into the ANZ & Japan Customer Service Manager. We are looking for an intelligent team player who has a positive mindset and always goes the extra mile to provide high-quality customer service. Your responsibilities vary from providing optimal order management, to technical support in response to customer requests. You will be co-managing accounts and developing business relationships by offering value-added products. The focus is, and always will be, on identifying the customers’ needs and ensure our world-class services.

Job Responsibilities and Requirements

Job Responsibilities:

Process customer inquiries, quotes, and orders correctly in an order entry system
Advice & recommend products as needed
Solve customer problems in a group, coordinating with sales, production, and engineering, and carry out follow-ups to ensure that concerns are resolved to the customer's satisfaction
Documenting and leveraging important customer information across departments and accounts
Assist in customer account maintenance
Proactively furthering the sales process using outbound calls
Coordinate and communicate with relevant departments (credit, assembly, technical support)
Various other responsibilities as needed

Your Profile:

Native Japanese and fluent English, both spoken and written
Commercial acumen.
2+ year work experience in a customer interfacing role preferred
Strong interpersonal and communication skills
Long-term commitment to live and work in Melbourne
Proven ability to work effectively in a team environment
Ability to work with customers and co-workers of different cultures
Basic math and technical aptitude
Analytical, detail-oriented
Service-minded, pro-active, and able to independently interface with customers
Logical, problem-solving mindset, curious, and a fast learner

EEO/Vet/Disability Notice

EOE/M/F/Vet/Disabled

LinkedIn Recruiter

#LI-JH2